Do you want to improve your work processes to better serve your stakeholders? You’ll need to map your stakeholder journey, identify the critical touchpoints and opportunities for improvement, and help your organization to align to new ways of working.
Achieved 83% NPS; Reinforced the need to hire a Director of Client Experience
Client: Impact: Achieved 83% NPS; Reinforced the need to hire a Director of Client Experience Customer Centricity: The Modern Organization’s Key to Growth Mathematica’s Challenge Becoming a more customer-centric organization was a major goal at Mathematica, a global firm specializing in evidence generation, analysis and application. They identified their need to make a pivot in […]
24% increase in employees’ understanding of role definition and success criteria.
SeatGeek, a full stack live entertainment ticketing solution for venues and teams, engaged XPLANE to visualize their client journey in order to streamline, clarify, and enhance their client and employee experience.
Employees got a clear, consistent message about a major change
Carhartt ERP Implementation Mapping