Design change in a people-centered way using the Empathy Map to surface valuable organizational insights. XPLANE pioneered visual Empathy Mapping as a technique for quickly capture the perspective of the customer.

Empathy mapping for organizational (rather than consumer) insights, follows all the same principles, focused on employees or stakeholders at the center. Everyone is driven by different things. The Empathy Map gives you a tool to explore underlying motivations to better understand your people and design for change with their needs in mind. 

Now available in four formats: