Mathematica – Customer Centricity: The Modern Organization’s Key to Growth
Client
Mathematica
Mathematica
Impact
Achieved 83% NPS; Reinforced the need to hire a Director of Client Experience
Achieved 83% NPS; Reinforced the need to hire a Director of Client Experience
Transformation Client: Impact: Achieved 83% NPS; Reinforced the need to hire a Director of Client Experience Customer Centricity: The Modern Organization’s Key to Growth Mathematica’s Challenge Becoming a more customer-centric organization was a major goal at Mathematica, a global firm specializing in evidence generation, analysis and application. They identified their need to make a pivot […]