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Why “Customer Centricity” is a C-Suite Commitment: 12 Characteristics of a World-Class CX Strategy
Why “Customer Centricity” is a C-Suite Commitment: 12 Characteristics of a World-Class CX Strategy
What drives retention, referrals, and profitability and accelerates growth? Customer centricity, the classic o...
Design Thinking for Transformational Change
Design Thinking for Transformational Change
An interview with XPLANE client partner and Portland State University thought leader Sukhwant Jhaj about using...
Engage Your Audience – Transform PowerPoints into Clear, Compelling Stories
Engage Your Audience – Transform PowerPoints into Clear, Compelling Stories
During Get Naked! Let Your Message Stand Up Without PowerPoint, Visual Thinking School on November 7, we ...