Customer Journey Mapping Worksheet

Deeply understanding and intentionally designing the interactions that your customer has with your company or product is key to putting your customer first, but doing it co-creatively with your employees is what will truly drive the culture change throughout the organization. The act of building your customer journey map as a team and documenting it clearly and concisely is what will begin to shift in your employee’s traditional behaviors and mindsets, and inspire them to act in a new, customer-focused way.

We’ve created a Customer Journey Mapping Worksheet for you and your employees to visually chart the highs and lows of your customer’s journey as a team.