Transforming an organization can seem like an overwhelming task—like shifting course on the Titanic. As change experts, we know that organizational change happens through individual and relational change—and that starts with listening more effectively to one another, one conversation at a time.

Empathic communication focuses on moving from hearing to listening, from assuming to empathizing, and from reacting to responding. Engaging in empathic conversation enables people to successfully connect across differences. The skills of an empathic listener include the ability to recognize difference, adapt to context, and deepen conversation through connection.

From this Professional Development On-demand experience, you will: 

1. Explore foundational concepts for active listening.
2. Recognize how emotional responses can impede your ability to connect during conversations..
3. Gain two practical tools to help improve your ability to engage in meaningful conversations.

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