Why interactive websites can create false memories

“Can an interactive web site produce false memories? Possibly so, according to a fascinating paper to be published this month in the Journal of Consumer Re

“Can an interactive web site produce false memories? Possibly so, according to a fascinating paper to be published this month in the Journal of Consumer Research by Ann Schlosser, a business professor at the University of Washington. Schlosser performed an intriguing experiment: She took two groups of people and had them check out two different web sites devoted to the same digital camera. One site included static pictures; the other was interactive, allowing users to play around with a virtual version of the product. Later, she tested them on their ability to recall details about the camera. She intentionally included details that were false, but sufficiently plausible that they might have been true. The result? The people who viewed the interactive demo of the camera were much more likely than the folks who’d only viewed static images to ‘remember’ the false details as being present. Or another way of putting it: The interactive demo was more likely to produce false memories of the product — potential buyers who thought the camera could do things it can’t.”


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Date:
November 24, 2016
Author:
XPLANE