“One can’t work for too terribly long in the broader user-experience community without hearing the words ‘Experience Design.’ It’s a rubric I as an information architect have a tough time swallowing, despite my near-boundless respect for the people who have identified themselves as members of that community. Why is this so, when I think we’re after the same, or a highly similar, thing — the consistent evocation of pleasurable, meaningful human experiences when confronted with complex artifacts? I thought it might have something to do with a certain professional inclination to distrust engineered ‘experiences,’ and a corresponding belief that users might prefer to be offered information with which they could then build their own. Over the summer, I emailed Nathan Shedroff — probably the single human being most identified with the term Experience Design — and asked him if he wouldn’t mind participating in a debate exploring this idea; happily, he agreed.”