“Expanding the number of options often comes at the cost of finding solutions. Nowhere is this trend more evident than onlineâ€â€and the stakes have never been higher. Increasingly, our most significant decisionsâ€â€such as whether or not to have a medical procedure or how to best to plan for retirementâ€â€are being made using web-based applications. As it turns out, many are poorly suited to helping us sort through the ever-growing range of possibilities. So why do these interfaces so often fail us when we need them most? And what unique challenges are there in designing systems that help us make high-stakes decisions?”