“I do care about developing and providing solutions that augment the customer experience. The key for me is identifying and providing effective, high quality web sites. For me, usability is a huge part of the customer experience. I basically filter every article and email and news posting as either helping or harming the customer experience. In a nutshell, the general usability of web sites is important to me. That is why I am sick and tired of people telling that Flash is great…”