First Rule of Usability? Don’t Listen to Users

“To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about

“To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior.”


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Date:
November 23, 2016
Author:
XPLANE