Cynthia Owens, XPLANE Senior Consultant authored, “Want To Make a Process Improvement Plan Stick? Focus on the People.” in Operational Excellence Society. The Operational Excellence Society is a platform designed for executives and practitioners in the disciplines of Business Process Improvement (BPI), Continuous Improvement (CI), and Lean Six Sigma.

In her article, Cynthia addresses how the typical process improvement methods focus on the process more than the people, resulting in plans that are dead on arrival. She breaks down the vital steps required see results from a new process.