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Do you want to improve your work processes to better serve your stakeholders? You’ll need to map your stakeholder journey, identify the critical touchpoints and opportunities for improvement, and help your organization to align to new ways of working.

SeatGeek — Redesigning Internal Processes to Deliver a Better Customer Experience
Client
Seat Geek
Impact
24% increase in employees’ understanding of role definition and success criteria.

SeatGeek, a full stack live entertainment ticketing solution for venues and teams, engaged XPLANE to visualize their client journey in order to streamline, clarify, and enhance their client and employee experience.

Carhartt ERP Implementation Mapping
Client
Carhartt
Impact
Employees got a clear, consistent message about a major change

Carhartt ERP Implementation Mapping