Dotcom Inferno: Money to Burn

“Why do so many websites cause so much pain? And what can be done to improve them? … As if vague requirements and money-hungry consultants were not enough of a recipe for disappointment and bitterness, there is the matter of the software that makes websites happen. Here is the dirty little secret of the Web world: Much of the pricey stuff, whether content management systems or search engines or commerce servers, is simply not ready for prime time.”