Designing Web Interfaces for Real-time Collaboration

“Over the past three years, the design and usability groups at U S WEST’s Advanced Technologies have been increasingly asked to design and evaluate a variety of types of Web sites. Perhaps one of our bigger challenges was to design, implement, and test a site to explore real-time conferencing over the web. This site integrated a variety of off-the-shelf and internally developed Internet-based tools including video conferencing, whiteboards, web tours, file sharing, voting, and chat services in combination with traditional audio conference calls.”