Defensive Design for the Web

“Let’s admit it: Things will go wrong online. No matter how carefully you design a site, no matter how much testing you do, customers still encounter probl

“Let’s admit it: Things will go wrong online. No matter how carefully you design a site, no matter how much testing you do, customers still encounter problems like form errors, file not found pages, out of stock items, and inaccurate search results. So how do you handle these inevitable breakdowns? With defensive design. In this book, the experts at 37signals (whose clients include Microsoft, Qwest, Monster.com, and Clear Channel and who created Design Not Found, the first site devoted to defensive/contingency design) will show you how.”


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Date:
November 24, 2016
Author:
XPLANE