“Why we created the indexes: We created the Indexes and thesaurus page to help Web site visitors find information and to reduce the cost of maintaining the site. Even on a relatively modest Web site, standard keyword searching can return too many matches to be meaningful. Furthermore, visitors need cross references and definitions to understand specialized terms, such as ‘upstream knowledge management’ or ‘authority files.’ Finally, maintaining indexes and tables of contents for a monthly publication is too time consuming and error-prone without a standard list of terms in database format.”